PROJECT MANAGER - MAJOR PROJECT TEAM - JACKSONVILLE, FL
Purpose of Position
Responsible for effectively managing and maintaining relationships between IEM and our customers during the order cycle; working directly with our customers and collaborating with other IEM departments to determine and meet customers’ needs. The Major Project Team (MPT) manages orders of $1M or more in value.
This position will work a hybrid schedule out of IEM’s Jacksonville, FL offices – Monday & Friday remote, Tuesday thru Thursday in the office.
ESSENTIAL FUNCTIONS:
- Maintain and/or develop proven systems to track orders from order entry to shipment/delivery to ensure timeliness of shipment to meet customer’s expectations.
- Maintain strong support for and interact with the Regional Sales Managers and outside sales representatives in the bid process, which includes all order management activities.
- Coordinate with other internal departments and outside sales representatives/customers to achieve on-time shipment.
- Review customer Purchase Order and resolve any commercial/technical issues.
- Prepare order for entry along with managing all associated documents and correspondence.
- Participate in engineering handoff meetings when applicable.
- Work with engineering and customers through the submittal and release process.
- Work with engineering, quotations, sales, and customers to manage change orders.
- Interface with Supply Chain to ensure material availability.
- Use system generated reports or develop effective reports that track order status and flag potential issues with orders.
- Proactively anticipate, identify, and resolve possible issues with orders that may cause delays or other customer complaints.
- Perform other duties, which may be required by supervisor.
EDUCATION AND EXPERIENCE:
REQUIRED:
- Bachelor’s degree.
- 1-5 years of relevant experience (ex. project management, project estimation, inside sales, sales engineering, technical sales, etc.)
- Excellent communication skills, both written and verbal.
- Strong customer orientation, driven to engage issues all the way through resolution, collaborating effectively with any resources required.
- Technically oriented with strong problem solving and critical thinking skills.
DESIRED:
- Bachelor’s degree in Business, Mathematics, Computer Science, Engineering or similar.
Knowledge of electrical distribution and control systems or similar highly engineered and specialized products.
Salary Range:$65,000.00 To $95,000.00 Annually