Purpose of Position

IEM is committed to excellence in IT operations, compliance, and governance. We prioritize the efficient management of assets, compliance with regulatory requirements, and the implementation of robust change management processes. To support our goals, we are seeking a talented individual to fill the role of IT Operations and Compliance Manager.

Essential Functions:

  1. Change Advisory Board (CAB) Management:
    • Organize and lead CAB meetings to review and approve proposed changes to IT systems, infrastructure, and services.
    • Ensure that change requests are evaluated thoroughly, considering factors such as impact, risk, cost, and business need.
    • Ensure changes have the required level of detail, precision, and overall quality that describes the work.  
    • Facilitate communication and collaboration among stakeholders involved in the change management process.
  2. Asset Management and Software License Management:
    • Develop and maintain an accurate inventory of IT assets, including hardware, software, and licenses.
    • Implement processes and tools for tracking software licenses, ensuring compliance with licensing agreements and optimizing license usage.
    • Coordinate with procurement and finance teams to manage IT asset purchases, renewals, and retirements effectively.
  3. Budget Management:
    • Develop and manage budgets for IT operations, including hardware, software, and maintenance expenses.
    • Monitor spending against project allocations and identify areas of opportunity to increase planning accuracies.
    • Provide regular reports and updates on budget status to senior management.
  4. CAPA (Corrective and Preventive Actions) Management:
    • Establish and maintain a CAPA management process to address non-conformities, incidents, and other issues related to IT operations and compliance.
    • Investigate root causes of problems, identify corrective and preventive actions, and ensure their timely implementation.
    • Monitor the effectiveness of CAPA actions and track progress towards resolution.
  5. Risk Register Management:
    • Develop and maintain a risk register to identify, assess, and prioritize risks to IT operations and compliance.
    • Implement controls and mitigation strategies to reduce risks to an acceptable level.
    • Regularly review and update the risk register in collaboration with relevant stakeholders.
  6. Process Management:
    • Define, document, and continuously improve IT operational processes and procedures in alignment with industry best practices and regulatory requirements.
    • Implement process automation solutions using tools such as SharePoint and Power Automate to streamline workflows and enhance efficiency.
    • Provide training and support to staff on process-related matters.

Education and Experience:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 5-7 years of  proven experience in IT operations, compliance, and governance, with a focus on change management, asset management, and process improvement.
  • Strong understanding of ITIL (Information Technology Infrastructure Library) framework and related processes.
  • Experience with SharePoint and Power Automate for process automation and workflow management.
  • Knowledge of software asset management tools and techniques.
  • Excellent analytical, organizational, and problem-solving skills.
  • Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization.

Salary Range:

$110,000 - $130,000 annually