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At IEM, we pride ourselves in setting and raising the bar for innovation in the electrical distribution industry. From advanced engineering and technologies, to our parallel manufacturing process, quality control practices and experienced management, IEM is making a difference and so can you.

Our success depends on cultivating the diversity and skills that our employees bring to our business. We offer challenging projects, collaboration with smart people and an inventive culture. IEM employees appreciate working in an autonomous environment that fosters creativity and individual growth.

We’re looking for talented individuals who consistently go the extra mile for a project, client and colleague, people who are committed to continuous professional growth.

To apply for a career opportunity with IEM, send a cover letter and your resume to careers@iemfg.com and include the title of the position(s) you are applying for in the subject line. Please submit these documents as attachments in Word, Excel or Adobe PDF formats. Do not provide hyperlinks to websites for download. Compensation is commensurate with experience.

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Available Positions: 

SR. SOFTWARE DEVELOPER - LOCATION: FLEXIBLE

Purpose of Position:

As a member of the IT division, you will be working on software development by researching, designing, implementing, and managing software programs. You will be writing and implementing efficient coding, determining operational practicality, and maintaining and upgrading existing systems.

Education and Experience:

  • Bachelor’s degree in Computer Science or related field, or equivalent professional experience preferred.
  • Minimum of 10 years of experience working in software development.
  • Minimum of 3 years of experience working in electrical power industry.
  • Knowledge of Low Voltage/Medium Voltage switchgear is a plus.
  • JAVA experience a MUST
  • Experience with the VLOOKUP function
  • Experience with Tomcat
  • Experience with HTML
  • COBOL experience a plus
  • VBA experience a plus
  • SQL familiarity a plus
  • Javascript experience a plus
  • Git experience a plus
  • Excellent written and oral communications skills
  • Ability to handle multiple concurrent tasks
  • Communicate with the team to implement features
  • Experience with ERP systems, including researching costs for components

 

ACCOUNTS RECEIVABLE SPECIALIST - FREMONT, CA

Essential Functions:

  • Process and post daily cash, ACH, wires and credit card transactions
  • Make daily deposits and process payment write ups
  • Interface with sales teams to mitigate customer PO and invoice discrepancies/disputes
  • Investigate and resolve short payments, disputed charges and invalid deductions
  • Maintain lien database, send and follow up on job information worksheets for customer’s liens
  • Process preliminary notices and waivers in a timely manner
  • Review customer PO and address any discrepancies with the sales team
  • Support credit manager on new customer setup, credit and trade reference checks
  • Make collection calls on assigned accounts in a professional manner while maintaining outstanding customer relations
  • Review/audit orders daily for accuracy and compliance, place discrepant orders on credit hold as needed
  • Mail and e-mail daily invoices to customers including online billings to various client’s portal/billing system
  • Process credit/debit memo requests
  • Identify and execute the necessary process adjustments
  • Reconcile cash receipts for month end close
  • Send statements to outstanding customers
  • Interact with customers to resolve outstanding issues
  • Maintain records such as filing and scanning invoices, debit and credit memos support and backups
  • Assist with audit and compliance activities
  • Other projects and duties as assigned

Education and Experience:

  • Minimum of 2-3 years of experience in a credit and collections
  • Experience with the lien process preferred.
  • Proficiency in ERP software, MS Excel and Outlook.
  • Demonstrated ability to partner with sales and other departments.
  • Strong communication skills with an ability to work with external customers as well as with various levels of management.
  • Excellent analytical, problem solving and organizational skills.

Salary:

$50,000.00 - $65,000.00 per year (DOE)

 

PRINCIPAL BUSINESS ANALYST (IT MANUFACTURING OPERATIONS) - FREMONT, CA

Purpose of Position:

The primary focus of this role is to be a liaison between the different IEM Business Groups and Information Technology.  You will act on behalf of IT to drive combined business and IT visions/solutions.  The Principal Business Analyst – IT Manufacturing Operations will be responsible for supporting software solution implementations, driving process standardization and efficiencies as well as identifying growth opportunities and cost reductions.

Essential Functions:

  • Review and develop road-map for Manufacturing Operations system standardization throughout IEM, including Pricing, Fulfillment, Quoting, Product Configurators, Customer Self-Service and other Customer Service functions.
  • Passionately drives simplification and productivity throughout the manufacturing business processes, including the use of automation and IT solutions
  • Determines best use of ERP systems to support business practices and other best practice techniques
  • Develop templates to stream-line software implementation timelines and reduce costs
  • Project manage manufacturing and factory IT deliverables in a timely manner to meet deadlines 
  • Defines and participates in analysis of interface to ERP and other integrated systems
  • Develop detailed business user requirements, system documentation, workflow procedures, and data modeling
  • Negotiate plans, time frames and trade-offs while ensuring business partners understand the final results of the project
  • Ensure current and accurate system documentation, coordinate and or perform testing of system modifications, and develop, provide, or coordinate system training, educational tools and materials
  • Build your knowledge of other information systems and be able to speak to their capabilities in the context of our businesses
  • Coordinate with the manufacturing operations teams to build new functionality when required, and set reasonable expectations with customers
  • Test updates and new versions of software for compatibility with IEM environment.
  • Create SOP’s and drive consistent process / process improvement globally
  • Enable process simplification and identify areas of cost reduction
  • Drive cost out opportunities through process improvement and standardization
  • Drive prioritization of open manufacturing operations initiatives
  • Create Functional and Technical Specifications based on business requirements
  • Lead or participate in cross-functional teams to address business or systems issues.
  • Liaison with software Vendors

Education and Experience:

  • 7 - 10 years of IT experience in or supporting a manufacturing environment
  • 4 year degree in IT or related field
  • Solid experience with an ERP system and associated business processes: 
    • Pricing
    • Quoting
    • Configurator
    • Order Management
    • Inventory Management
    • Kanban & lean manufacturing
    • B2B interfaces 
  • Supply Chain or Order Management experience a plus
  • Manage multiple priorities; both independently and as a team player
  • Be an independent problem solver with the ability to creatively translate business requirements into technical solutions
  • Have outstanding written and verbal communication skills
  • Anticipate change and quickly prioritize accordingly
  • Be able to make decisions under uncertainty
  • Show a strong ability to solve problems creatively, thru innovation & process re-engineering.
  • Have demonstrated interpersonal skills: ability to establish confidence, rapport and foster cooperative relationships with clients and coworkers.
  • Be friendly, empathetic, and professional even under stressful circumstances and tight timelines
  • Sound knowledge of system development life cycle (SDLC).
  • Strong skills in MS Office Suite

Salary Range:

Salary: $115,000-$150,000 DOE

 

IT DIRECTOR, GLOBAL INFRASTRUCTURE & OPERATIONS

Purpose of Position:

The IT Director, Global Infrastructure & Operations will be an integral member of the IEM Information Technology Team and responsible for design, development, implementation and support of the future state enterprise technical architecture for this global manufacturing company.  This includes core infrastructure services such as systems, storage and networks as well as enterprise architecture components (e.g. middleware, web services, etc.) under the umbrella of a loosely coupled, tightly integrated enterprise architecture. S/he will have primary responsibility for overseeing all aspects of a Global Infrastructure & Operations team to provide the following services to IEM’s global businesses.

  • Data Centers;
  • Global Network and Telecom Services;
  • 7x24 Infrastructure Operations;
  • Internal and External “Cloud Computing” Platform
  • Security

Essential Functions:

Leadership and Coordination

  • Manages the global IT infrastructure team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets
  • Defines the overall mission of the Global Infrastructure & Operations team
  • Along with the CIO and other IT leaders, develops IT strategies and vision and articulates them to team members and other associates
  • Works with IT leadership, Top Management and business leaders and decision-makers to define and implement a Strategic Plan for the portfolio of all IT infrastructure, integration tools and technologies
  • Provides overall direction, guidance and definition of the company’s infrastructure, enterprise architecture and technology portfolios
  • Participates in the IT budget and Strategy Deployment process

Enterprise Infrastructure Ownership

  • Drives synergies and consolidation across IEM's compute environments;
  • Drives a shared, highly scalable, fault-tolerant compute platform for IEM's industry focused businesses; and
  • Establishes a global Infrastructure Operations organization and related best practices to ensure optimal performance and achievement of customer SLA's. 
  • Maintains knowledge of industry-wide IT infrastructure/architecture standards and practices
  • Supports the delivery of infrastructure projects for the organization and provides consultation on the impact to business and application portfolios
  • Ensures departmental alignment to infrastructure/architectural standards and strategy. Brings an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices

Project Support

  • Acts as a liaison between and provides infrastructure architecture support for internal IT groups such as Application Support and the PMO
  • Responsible for supporting these groups in delivering superior solutions
  • Participate as a team member on assigned Projects

Infrastructure Policies and Standards

  • Lead the development, publication and communication of infrastructure-related policies and standards
  • Participates actively and assumes a leadership role where appropriate in architecture working groups and in support of the IT strategic plan

Strategic Vendor Management

  • Develops and implements a supplier management process to build and maintain a strategic vendor portfolio, including vendors of hardware and software, both on premise, off-shore and Cloud/SaaS/IaaS offerings.

Required Skills/Abilities

  • Demonstrated ability to interact with diverse development resources, including internal staff, external contracted staff and outsourcing partners
  • Superior oral and written communication skills, especially at mid and senior management levels
  • Demonstrated project management experience spanning the entire project lifecycle from proposal through execution, delivery and support
  • Demonstrated focus on meeting customer expectations and working with a customer service mindset
  • Demonstrated successfully developing and executing IT sourcing strategy, including outsourcing IT services. 
  • Knowledge and experience with IT infrastructure components including the following:
  1. Virtualization – VMWare, VDI, etc
  2. Networks: WAN/LAN/Internet Integration, Management and Monitoring
  3. Networks Optimization
  4. Business Continuity and Disaster Recovery
  5. Application Virtualization
  6. Active Directory
  7. Storage Management
  8. Data Center Planning
  9. IP Telephony
  10. Mobile Device Management with Android, iPhone and others
  11. Knowledge of current IT trends and industry direction including the following
  1. Services Oriented Architectures (SOA)
  2. Web Services
  3. Cloud/Saas/Iaas architecture
  4. Application integration backbones or enterprise service bus integration
  5. Enterprise portals (SharePoint, etc)
  • Demonstrated ability to facilitate small group and executive level discussions on architectural direction
  • Advanced technical knowledge of technology infrastructure and support of applications development
  • Ability to communicate infrastructure and applications architecture strategy at all levels of the organization
  • Understanding of Sarbanes-Oxley as it relates to IT development and general computer controls

Education and Experience:

  • Required: Bachelor’s degree in information technology related discipline or equivalent from accredited college or university (or an equivalent combination of education and experience)
  • At least 10-15 years of work experience in an IT environment with at least 5-10 years in senior leadership roles.

Salary Range:

$170,000-$210,000 DOE

 

SR. IT PROJECT MANAGER - REMOTE POSITION

Purpose of Position:

The Sr. IT Project Manager is responsible for the success of all projects in the portfolio. This individual must be a hands-on expert in project planning and execution including scope definition and managements, task and resource scheduling, cost and price budgeting, quality review and assurance, client relationship management, and project team management. The Sr. IT Project Manager will be 100% accountable for the on-time, on budget delivery of business solutions per the approved specifications. Throughout the lifecycle of each project, the Sr. IT Project Manager tracks project status and manages project teams to mitigate issues and risks.

Essential Functions:

  • Defines and creates project plans for project, portfolio, and prioritization and implementation. 
  • Evaluates trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value.
  • Partners with business sponsors to define success metrics and criteria.
  • Builds, leads, and coaches multiple project teams throughout project lifecycles.
  • Facilitates all operational checkpoint activities throughout the lifecycle of projects.
  • Assesses and resolves all high priority project risks as they are encountered.
  • Ensures all projects adhere to project methodology compliance standards set by the company.
  • Continually updates relevant business stakeholder of project status.
  • Ensures all projects meet success parameters and ROI targets stated in business case.
  • Exceptional project management, organization, and team collaboration skills.
  • Excellent written and verbal communication skills.
  • Outstanding facilitation, collaboration, negotiation, and presentation skills.
  • Ability to anticipate risks and devise solutions in the moment.
  • Comfort with ambiguity, frequent change, or unpredictability.
  • Strong team leadership skills
  • Must be able to work with a diverse project team consisting of resources from all parts of the organization.
  • Strong knowledge of business objectives
  • Self-motivated and able to perform with minimal supervision.
  • In depth understanding of project management concepts.

Education and Experience:

  • More than 10 years of experience managing various kinds of projects.
  • Experience working on project and portfolio management Tools (Visio, MS Project, Jira, etc.)
  • Bachelor’s in computer science or related field.
  • PMI certification or equivalent preferred.

 

METAL FABRICATOR - JACKSONVILLE, FL

Essential Functions:

  • Read, interpret and follow basic diagrams, engineering drawings, specifications, bills of materials, and other instructions or procedures to accurately fabricate materials and equipment.
  • Set up and operate fabricating machines, such as press brakes, rolls, punch press, shears, cutters, grinders, and drill presses, to bend, cut, form, punch, drill, or otherwise form and assemble metal components.
  • Use multiple measuring devices such as scales, feeler gauges, rulers, micrometers, calipers tee square, machinist square and tape measure to accurately and precisely perform work.  
  • Fabricate, modify and/or install various metallic or non-metallic items and components.
  • Perform metal corrections and touch-up painting as directed.
  • Comply with all safety, quality and work rules, guidelines and regulations.
  • Set up, operate and maintain production tools and equipment.
  • Keep the supervisor informed of problems, progress and suggestions in a timely manner.
  • Maintain a safe and clean work environment at all times.
  • Identify opportunities that provide cost effective alternative methods to process and materials.
  • Keep red-lines and mark ups of any drawing changes required during manufacturing and turn in to supervisor upon their request.
  • Perform other duties which may be required by supervisor.

Education and Experience:

  • High School Diploma or GED
  • At least 1 year of experience in a metal fabrication shop using mechanical equipment.  Experience in welding a plus.
  • Must be able to work overtime as needed and successfully pass a background check and drug screen.   

Physical/Mental/Environmental:

Physical Demands:

            Activities:         Sitting – 5%                  Walking/Standing – 95%

            Lifting:             Frequently lift up to 50 lbs.

            Bending:          Must be able to bend, squat, crawl and climb.

            Vision:             Long periods of close work on small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands:          Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Shop/warehouse.  Not climate controlled.  Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes. 

 

ASSEMBLY TECHNICIAN - JACKSONVILLE, FL

Essential Functions:

  • Read, interpret and follow basic diagrams, engineering drawings, specifications, bills of materials, and other instructions or procedures to accurately assemble materials and equipment.
  • Use multiple measuring devices such as scales, feeler gauges, rulers, micrometers, calipers tee square, machinist square and tape measure to accurately and precisely perform work.  
  • Punch, jig or perform layout of enclosure doors or enclosures.
  • Fabricate and install bus bar sections per drawings or instructions.
  • Install and/or modify various metallic or non-metallic items and components.
  • Perform touch-up painting as directed
  • Comply with all safety, quality and work rules, guidelines and regulations.
  • Set up, operate and maintain production tools and equipment.
  • Keep the supervisor informed of problems, progress and suggestions in a timely manner.
  • Maintain a safe and clean work environment at all times.
  • Identify opportunities that provide cost effective alternative methods to process and materials.
  • Keep red-lines and markups of any drawing changes required during manufacturing and turn in to supervisor upon their request.
  • Perform other duties which may be required by supervisor.

Education and Experience:

  • High School Diploma or GED
  • At least 1 year of experience in a metal fabrication shop using mechanical equipment. Experience in welding a plus. 
  • Must be able to work overtime as needed and successfully pass a background check and drug screen.   

Physical/Mental/Environmental:

Physical Demands:

            Activities:         Sitting – 10%                Walking/Standing – 90%

            Lifting:             Frequently lift up to 50 lbs.

            Bending:          Must be able to bend, squat, crawl and climb.

            Vision:             Long periods of close work on small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands:          Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Shop/warehouse.  Not climate controlled.  Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes. 

 

WIRING TECHNICIAN - JACKSONVILLE, FL

Essential Functions:

  • Read and interpret wiring diagrams, process sheets and schematic drawings.
  • Complete assembly and wiring of electrical components per drawings.
  • Use wire termination and component layout tools including but not limited to strippers, wire cutters, wire crimpers, screwdrivers, tee square, machinist square, tape measure, wrenches and pliers.
  • Follow company established practices for wire termination, routing, bundles, wire harnesses and wire numbers.
  • Wire complete panels per drawings including back panels and wiring between devices/ components.
  • Operate computer terminal and wire labeling equipment.
  • Keep work area clean and organized.
  • Keep the supervisor informed of problems, progress and suggestions in a timely manner.
  • Adhere to established safety guidelines.
  • Independently inspect own work for in process defects to ensure error-free products.
  • Mount devices to back panels and enclosures using a variety of methods including drilling and tapping.
  • Identify opportunities that provide cost effective alternative methods to process and materials.
  • Keep red-lines of any drawing changes required during manufacturing and turn in to supervisor upon their request.
  • Perform other duties which may be required by supervisor.

Education and Experience:

  • High School Diploma or GED
  • At least 1 year of electrical wiring experience and ability to work in a team environment.
  • Experience using hand tools a plus.
  • Must be able to work overtime as needed and successfully pass a background check and drug screen.

Physical/Mental/Environmental:

Physical Demands:

            Activities:         Sitting – 5%                  Walking/Standing – 95%

            Lifting:             Frequently lift up to 50 lbs.

            Bending:          Must be able to bend, squat, crawl and climb.

            Vision:             Long periods of close work on small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands:          Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Shop/warehouse.  Not climate controlled.  Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes. 

 

 PROJECT MANAGER - JACKSONVILLE, FL

Essential Functions:

  • Work as part of the Integrated Products team to share ideas and improve operations, supporting and implementing continuous improvement activities aligned with
  • Review processes and procedures to optimise results and improve quality of delivery in line with company and customer requirements
  • Understand the production flow and processes to effectively implement changes with courtesy, resulting in team engagement
  • Collaborate with stakeholders to remove process bottlenecks and support accelerated growth
  • Plan and manage projects from initiation through to completion; understand the risks, dependencies and critical milestones to be met to ensure success
  • Lead, define and develop communication tools to support customer requirements
  • Perform root cause analysis and engage key internal and external stakeholders to define and implement robust solutions to new and reoccurring issues
  • Compilation and analysis of information pertaining to component reliability, production and field issues to identify trends and opportunities
  • Schedule and coordinate shipments to finished goods inventory and/or 3PL warehousing as required

Education and Experience:

  • 5+ years of recent project management/process experience in a manufacturing environment
  • Exceptional written and verbal communication skills
  • Strong professional presence and a proven ability to interface with various levels of management and motivate cross functional teams
  • Hands on approach to problem solving
  • Advanced level computer skills in Excel & knowledgeable in typical business software including MRP/ERP type software packages
  • Strong planning, project management and organizational skills with the ability to prioritize tasks and juggle multiple projects and competing priorities
  • Being flexible and positive, exhibiting an outgoing/service-oriented personality is a must
  • Preferred Bachelors degree in Manufacturing, Engineering or related discipline
  • Lean Certification/Project Management qualification is a definite asset
  • Successful candidate must be willing/able to travel to Vancouver, Canada for training.

 

ENTRY-LEVEL FIELD SERVICE ENGINEER - FREMONT, CA / JACKSONVILLE, FL

Purpose of Position:

As a Field Service Engineer, you will receive foundational knowledge of our equipment by being trained to do the in-house testing, verification and start-up in the field of a project.  This will include performing inspections, developing test procedures, performing set-up and dynamic adjustment of analog and digital governor systems, voltage regulator systems and engine/generator controllers.  You will also perform modifications and repairs to existing systems.  This position will have the possibility of transitioning into design engineering at a later date.

Essential Functions:

  • Perform inspections, troubleshooting and commissioning of power products. These systems will always include circuit protection and power distribution devices. Equipment will sometimes also include automation systems, PLCs, and / or data acquisition systems.
  • Perform programming for automation, protection or monitoring devices within IEM products.
  • Identify and propose solutions to system integration issues with other vendor’s equipment.
  • Coordinate with project management and the engineering department to find solutions to product
  • or commissioning issues identified by IEM or reported by the customer in the field.
  • Perform electrical and mechanical engineering surveys at customer sites to identify solutions to real world problems.
  • Perform engineering services related to field service including but not limited to: generating physical or electrical drawings, selecting components (Bill of Materials generation), identifying engineering solutions surrounding networking and communications protocols.
  • Technical product support.
  • Work with project engineers and project managers to select and coordinate the installation and replacement of parts.

Education & Experience:

  • A Bachelor of Science in Electrical Engineering or a related field.
  • Must be a team player and have strong communication skills.
  • Ability to work independently without direct supervision is a must.
  • Ability to travel up to 70% of the time. Must be willing to work evenings and weekends.
  • Resumes MUST include GPA and any work history.
  • Experience with switchgear and electrical controls system.
  • Experience with advanced communication protocols and networking concepts.
  • 2 yrs. of experience working in a field service role with a focus on commissioning of electrical equipment.
  • Understanding and familiarity with lock out tag out procedures involving multiple power sources.

 

 

TECHNICAL TRAINER - JACKSONVILLE, FL

Purpose of Position:

This position is responsible for onboarding and training new field service employees during their 4-week orientation period.

Essential Functions:

  • Train field service technicians and engineers for commissioning and troubleshooting of IEM electrical products, mainly for use in data centers.
  • Develop and Manage training itinerary to give techs skills to enable their success in the field. Areas of training include: mechanical assembly, wiring, testing, jobsite safety, software tools, networking and communications, report writing, and commissioning.
  • Communicates with shop field service leadership, engineering, and technicians to identify areas for improvement in current program
  • Coordinates with shop leads and managers to facilitate production training
  • Travel to remote field offices or manufacturing facilities to lead training activities.
  • Evaluates performance of Trainees; reports strengths and deficiencies.
  • Works with Field Service management to continually improve training programs
  • Assists with product testing tasks
  • Performs other duties as required by supervisor.

Supervision of Personnel:

No

Education & Experience:

  • Two-year Technical degree in Engineering and/or related field/test experience
  • Detail-Oriented
  • Power Product production, testing, troubleshooting, commissioning and problem-solving skills are a major plus
  • Excellent communication skills and mentorship presence is a must.
  • Travel is required

 

SR. FIELD SERVICE ENGINEER - US FLEXIBLE

Purpose of Position:

This position is responsible for directly commissioning, troubleshooting and performing maintenance on IEM as well as non-IEM products. With time to prepare, Senior Field Engineers should have the skills to handle any commissioning or troubleshooting task on IEM equipment, including our most complex systems.  Capable to lead a team to complete turnkey complex switchgear or controls retrofits.  Completes high level automation assignments in addition to providing leadership/training/support for junior techs/programmers.  Can identify and propose solutions to integration issues between IEM equipment and other vendor equipment. 

Essential Functions:

  • As required, travel to customer sites to independently complete or lead commissioning and/or troubleshooting activities with junior techs/engineers.
  • Attend site meetings and walk-throughs; provide input to applications or sales teams on automation and switchgear solutions utilizing IEM products.
  • Provide automation/networking support and commissioning training to field service engineers and technicians.
  • Assists with project start-up and resolving punch list items found at the job.  Works with IEM Project Managers to update punch lists and ensure jobs are closed out.
  • Reports back issues to manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.  Works with production and engineering teams to help resolve any deficiencies that are found.
  • As required, travel to manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
  • Identify project areas of risk that may adversely affect success of subordinate technicians
  • Work with the Field Service Manager in scheduling additional field resources and/or teams to cover service needs.
  • Performs other duties as required by supervisor.

Supervision of Personnel:

No

Education & Experience:

  • Four-year college degree in Engineering, and/or related field experience
  • Strong troubleshooting and problem solving skills related to switchgear, PLC controls, Generator controls, and networking equipment.
  • Ability to handle multiple priorities.
  • Excellent communication skills and customer presence is a must.
  • Travel is required.

Salary Range:

$45-$62/hour (DOE)

 

LEAD FIELD SERVICE ENGINEER - SWITCHGEAR PRODUCTS, STERLING, VA

Purpose of Position:

This position serves as the subject matter expert on IEM’s custom repeatable Low Voltage and Medium Voltage Switchgear products from the field service perspective. They’re the main and first point of contact for supporting and training internal technicians as well as leading communication with commercial and production teams within IEM. Responsible for directly troubleshooting, commissioning, collecting data and performing maintenance on switchgear and related core IEM products, including UL891 switchboards.

Essential Functions:

  • Support field service technicians tasked with commissioning and troubleshooting of Switchgear Products.
  • Follows a scientific step-by-step process to troubleshooting equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
  • Works directly with 3rd party equipment vendors to help resolve re-occurring issues with vendor equipment within IEM’s integrated products.
  • Communicate with Product Engineering and Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
  • Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
  • As required, travel to manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
  • Assists with project start-up and resolving punch list items found at the jobsite.  Works with leads and site superintendents to update punch lists and ensure jobs are closed out.
  • Reports back issues to manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.  Works with production, service and engineering teams to help resolve any deficiencies that are found.
  • Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.
  • Performs other duties as required by supervisor.

Supervision of Personnel:

No

Competencies:

  • Four-year college degree in Engineering and/or related field experience
  • Detail-Oriented
  • Strong troubleshooting and problem-solving skills.
  • Ability to multitask and ensure follow-up on multiple competing priorities
  • Excellent communication skills and customer presence is a must.
  • Travel is required.

Salary Range:

$35-$52/hour (DOE)

 

LEAD FIELD SERVICE ENGINEER - INTEGRATED PRODUCTS, STERLING, VA

Purpose of Position:

This position serves as the subject matter expert on IEM’s custom repeatable integrated products from the field service perspective. They’re the main and first point of contact for supporting and training internal technicians as well as leading communication with commercial and production teams within IEM. Responsible for directly troubleshooting, commissioning, collecting data and performing maintenance on integrated products.

Essential Functions:

  • Support field service technicians tasked with commissioning and troubleshooting of Integrated Products.
  • Follows a scientific step-by-step process to troubleshooting equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
  • Works directly with 3rd party equipment vendors to help resolve re-occurring issues with vendor equipment within IEM’s integrated products.
  • Communicate with Product Engineering Team with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
  • Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
  • Provide automation/networking support and training to field service engineers and technicians
  • As required, travel to manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
  • Assists with project start-up and resolving punch list items found at the jobsite.  Works with leads and site superintendents to update punch lists and ensure jobs are closed out.
  • Reports back issues to manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.  Works with production, service and engineering teams to help resolve any deficiencies that are found.
  • Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.
  • Performs other duties as required by supervisor.

Supervision of Personnel:

No

Competencies:

  • Four-year college degree in Engineering and/or related field experience
  • Detail-Oriented
  • Strong troubleshooting and problem-solving skills.
  • Ability to multitask and ensure follow-up on multiple competing priorities
  • Excellent communication skills and customer presence is a must.
  • Travel is required.

Salary Range:

$40-$60/hour (DOE)

 

LEAD FIELD SERVICE ENGINEER - C&I, US FLEXIBLE

Purpose of Position:

This position is responsible for directly scheduling, managing and enabling the success of a team of field service techs/engineers as they commission, troubleshoot or perform maintenance on custom IEM and occasionally non-IEM manufactured products.  The lead will play a dual role as a Regional Team Lead and travelling Field Service Engineer, with the ability to commission high level IEM LV and MV equipment without the aid of a script, including systems with automation elements. 

Essential Functions:

  • Provide supervision, mentorship and on-the-job training to field service engineers and technicians
  • Reviews Field Trip Requests from sales and schedules technicians for successful fulfillment
  • Provide product/field service expertise, acting as a technical lead to a team of techs/engineers
  • As required, travel to customer sites to lead commissioning activities with junior techs/engineers or to complete independently.
  • As required, travel to manufacturing or field service offices of IEM to meet with subordinates, participate in or lead training exercises, or to participate in factory witness/shop testing.
  • Attend site meetings and walk-throughs.
  • Identifies project areas of risk that may adversely affect success of subordinate technicians
  • Assists with project start-up and resolving punch list items found at the job.  Works with IEM Project Managers to update punch lists and ensure jobs are closed out.
  • Reports back issues to manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.  Works with production and engineering teams to help resolve any deficiencies that are found.
  • Work with the Field Service Manager in scheduling additional field resources and/or teams to cover service needs.
  • Performs other duties as required by supervisor.

Supervision of Personnel:

Yes

Competencies:

  • Commissioning and Troubleshooting of Electrical products in the field
  • Understanding of jobsite hazards and a commitment to working safely
  • Strong problem-solving skills.
  • Ability to handle multiple priorities.
  • Excellent communication skills and customer presence is a must.
  • Supervisory experience is a major plus
  • Travel is required.

Salary Range:

$40-$65/hour (DOE)

 

FIELD SERVICE COORDINATOR - C&I, BOARDMAN, OR / STERLING, VA

Purpose of Position:

The coordinator will work with field service management, IEM sales and Field Service Techs to ensure that all Field Service Requests are satisfactorily fulfilled and closeout documentation is provided. 

In addition, the coordinator manages operations of the Fremont Field Service office.  They will be responsible for shipping/receiving and with replenishing a supply of parts and materials.

Essential Functions:

Field Service Support Functions:

  • Review Field Trip Requests for completeness and accuracy.    
  • Assist in scheduling available field resources by confirming start and milestone dates with work site points of contact.
  • Ensure that technicians have all parts, test equipment and documentation needed to fulfill work orders.
  • Review technician parts request forms for accuracy and completeness before sending to commercial sales for fulfillment.
  • Ensure that every Field Trip Request gets closed out properly.
  • Make travel arrangements as required for field personnel.
  • Update project databases and scheduling calendars.
  • As directed by Field Service Manager attend project construction and commissioning meetings on an as needed basis.
  • Track and check for completeness technicians’ time sheet and expense reports. 
  • Proactively identify areas of improvement and work with management to continuously improve our operations.
  • Perform other duties which may be required by supervisor.

Warehouse Functions:

  • Handle all shipping and receiving to/from the field service office of IEM.
  • Coordinate via RMA on processing of returns for repairs, replacement, or credit.

Supervision of Personnel:

  • None

Competencies:

  • Excellent Organization Skills
  • Professional Service Skills
  • Team Oriented
  • Time Management
  • Dependability
  • Attention to Detail and Thoroughness

Education & Experience:

  • Minimum of 1-2 years of experience working as a coordinator, planner or warehouse manager.
  • Previous Field Service administration experience, knowledge and understanding is a plus.
  • Excellent working knowledge of MS Office Suites (Word, Excel, PowerPoint, Project, etc.)
  • Ability to interact directly with customers, sales, management, technicians, QC and shop personnel.
  • Excellent written and oral communications skills
  • Ability to handle multiple concurrent tasks

Salary Range:

$26-$38/hour (DOE)

 

 APPLICATIONS ENGINEER - ELECTRICAL AND SWITCHGEAR, US FLEXIBLE

Purpose of Position:

You will be responsible for providing applications engineering support to our sales and engineering teams with a focus on three-phase power, automation and communication within low and medium voltage switchgear, applying high-level engineering concepts to solve real world problems for our clients.

Essential Functions:

  • Provide pre-order engineering support and assist with high-level design challenges. This may include generating preliminary drawings, communications diagrams, sequences of operation and bills of materials.
  • Provide technical support to the design engineering team and collaborate with mechanical design and production teams to identify novel solutions for unique applications.
  • Provide input to product development team on potential new products or changes to existing products.
  • Provide technical/engineering input on customer plans, specifications and scope of work for new and prospective equipment orders before hand-off to the design engineering team. Ensure the product offering fits the application and the information supplied is complete.
  • Support the Design Engineering team with applications and design questions.
  • Assist with building a library of standard design details, tools and CAD resources for repeatable applications.
  • Provide technical training on IEM products and applications.
  • Review and evaluate products and customer orders to applicable codes and standards; provide consultation to internal sales and engineering parties.

Education & Experience:

  • A BSEE or equivalent and a minimum 2 years of experience working in an engineering role at IEM. 
  • A solid grasp of three-phase electric power concepts including distribution systems, control and protection strategies and rotating machines is preferred
  • Solid understanding of communications hardware, topologies and protocols with emphasis on Ethernet networking, Modbus and IEC 61850.
  • Familiarity with the National Electric Code and UL / IEEE standards for various types of electrical equipment (UL 891, 1558, 508A; IEEE C37.20, etc.)
  • Must be a team player with strong verbal/written communication skills and self-motivated with an ability to work independently without supervision.
  • A PLUS: Ability to read and interpret mechanical assembly drawings. PLC and HMI application programming experience. Power study and protection coordination experience. Python programming experience.

Salary Range:

$90,000 - $125,000 (DOE)

 

FIELD SERVICE TECHNICIAN (ELECTRICAL) - STERLING, VA / BOARDMAN, OR / FREMONT, CA / COLUMBUS, OH

Purpose of Position:

IEM will provide training on our specific equipment and commissioning process in Jacksonville, FL for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications. This includes, but may not be limited to:

  • Attending project meetings as required, including coordination with contractors and clients.
  • Installation and modification of electrical or mechanical components and subassemblies which may include: Panelboard interiors; Circuit breakers; Bus bar; Switchgear section doors and subpanels; Addition of control components; Power Cabling and control wiring;
  • Perform basic testing of modified assemblies (visual, ductor, etc.).
  • Perform basic commissioning of switchboards, controls panels, and power products.
  • Troubleshooting of electrical circuits and networking equipment.
  • Coordinating with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identifying additional field resources needed for installation and replacement parts
  • Performing preventive maintenance, field installations and modifications to existing equipment
  • Technical product support

Education and Experience:

  • A technical degree or equivalent and 1-2 yrs. of experience working in a manufacturing environment or field service role with ELECTRICAL EQUIPMENT.
  • Must be a team player and have strong communication skills
  • Ability to work independently without direct supervision is a must
  • Ability to travel (minimal). Must be willing to work evenings and weekends.
  • Experience with switchgear and electrical controls system. (Plus)
  • Military experience (Plus)
  • Ability to read and interpret electrical wiring diagrams (Plus)

Salary Range:

$28-$55/hour (DOE)

 

POWDER COAT AND FABRICATION LEAD - JACKSONVILLE, FL

Purpose of Position:

The position will be responsible for all aspects of preparing metal parts for application of powder coating to assemble low and medium voltage switchboard and switchgear assemblies. They will also oversee all aspects of metal fabrication.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All essential functions are in addition to your normal job requirements.

  • Responsible for maintaining all equipment and systems associated with powder coat line in full functioning operational order.
  • Responsible for maintaining proper balance of chemicals and treatments required to treat metal in preparation of powder coating process.
  • Track and document usage of water, chemicals and powder to ensure compliance with environmental regulatory requirements.
  • Work with scheduling to stage parts thru powder coating to properly support production needs.
  • Manage, order and track materials needed to fully operate powder line. This includes powder, chemicals, room filters, safety equipment, etc.
  • Strong aptitude and ability to come up with creative solutions to problems.
  • Ensure adherence to company policies and procedures.
  • Train designated personnel on powder system operations, fabrication equipment and the various components.
  • Maintain high quality standards for all powdered products.
  • Supervises a team responsible for the fabrication of metal, copper, phenolic and other parts to assemble low and medium voltage switchboard and switchgear assemblies.
  • Must be experienced in operation of industrial CNC fabrication equipment, including shear, turret punch, press brake, bus bar cutter, punch and forming machines.
  • Understand mechanical fabrication drawings including metal flats, acad orthographic drawings, Solidworks packages, etc…
  • Basic welding skills.
  • Setting schedule to maintain material fabrication output to support plant assembly lines.
  • Performs other duties which may be required by supervisor.

Competencies:

  • Team Leadership Experience
  • Communication Proficiency
  • Employee Training Experience
  • Motivation Skills
  • Process Improvement

Education and Experience:

  • 4-year college or technical degree is preferred, or 3 years of relevant job experience.
  • Experience in metal fabrication shop using mechanical equipment.
  • Welding experience is a plus.
  • Experience operating a paint line.

Physical/Mental/Environmental:

Activities:          Sitting - 25%; Walking/Standing - 75%

Lifting:               Frequently lift up to 50 lbs.

Bending:           Must be able to bend, squat, crawl and climb.

Vision:               Long periods of close work on small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands:       Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:                Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

 

PRODUCTION PLANNER - JACKSONVILLE, FL

Purpose of Position:

This position is responsible for planning and managing production schedules to meet customer delivery requirements and best utilize the company’s productive capacity as well as serving as liaison between the Commercial Services Department and Production.

Essential Functions:

  • Review new customer orders and establishes shipping schedules compatible with customer requirements and production capabilities.
  • Commit to a delivery schedule and ensures on time delivery is met.
  • Analyze sales order releases with respect to capacity planning and material requirements.
  • Receive and review sales orders against current requirements and work in process.
  • Interface with production personnel to determine necessary action to meet customer requirements and with sales personnel to negotiate compromises when necessary.
  • Obtain commitments on completion dates for processes and any other requirements needed to complete and ship orders as scheduled.
  • Schedule products through all work centers.
  • Coordinate planning and scheduling with the production floor on order release dates and timing of assembly and shipping.
  • Revise and reschedule orders to compensate for expedited orders, material shortages, and customer cancellations or suppliers failure to deliver on time.
  • Perform other duties which may be required by supervisor.

Supervision of Personnel:

  • None

Competencies:

  • Decision Making
  • Communication Proficiency
  • Technical Capability
  • Problem Solve/Analysis
  • Microsoft Office

Education and Experience:

  • Bachelor’s Degree in Supply Chain/Materials Management or Business Administration from a four-year college or university preferred.
  • Combination of 3 to 5 years of experience in Supply Chain Management or Production Control in a technical or manufacturing environment.
  • Fabrication scheduling experience preferred

Physical/Mental/Environmental:

Physical Demands:

              Activities:          Sitting – 70%                  Walking/Standing – 30%

              Lifting:               Frequently lift up to 30lbs.  Occasionally lift up to 50 lbs.

              Bend:                 Ability to bend, squat, crawl and climb.

              Vision:               Long periods of close work on computer screen and ability to see small or detailed items.

Mental Demands:         Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:                Climate controlled office space and exposure to outdoor conditions such as excessive cold, excessive heat, noise/vibration and dust.