Purpose of Position

We are seeking an energetic and solutions-focused RMA Coordinator/ Buyer, who has extensive material handling experience including coordinating and facilitating merchandise returns. The ideal candidate will assist the Purchasing and Quality teams in the procurement of field service-related items as well as processing, tracking, and service-related RMAs. This position will require a valid forklift certificate. The successful candidate will also have strong communication, problem solving and time management skills.

Essential Functions:

  • Processing and following up on any open RMA orders
  • Working closely with internal departments such as field service, purchasing, warehouse, shipping, and accounting to close RMA orders
  • Manually load or unload RMA orders from pallets, skids, or other lifting devices
  • Process changes in ERP system (INFOR)
  • Confirm quality checks and documentation have been completed
  • Communicate with vendors on returning items for replacement or receiving credit notes 
  • Follow existing RMA processes and protocols; looking for improvements to current processes
  • Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues
  • Immediate notification to all stakeholders of any potential delay of materials
  • Expedite and facilitate flow of materials to and from various departments and note production complications
  • Work with vendors/suppliers to ensure accurate and on time delivery of goods, including making schedules, writing and fulfilling purchase orders, and estimating costs
  • Maintain accurate files regarding pricing, order confirmations, and other vendor related issues
  • Continuously improve upon processes and offer solutions to best support the organization and increase overall efficiency and effectiveness

Education and Experience:

  • BS Degree/Diploma preferred but not required
  • 3-4 Years or more experience of purchasing products and RMA processes
  • Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
  • Ability to multi-task and prioritize in a fast-paced manufacturing environment
  • At least 3 years of Purchasing experience required. 
  • Proficiency at using computer systems (e.g. MS Office programs, ERP and other IT applications as trained/required).
  • Exceptional organizational skills, able to prioritize, and multi-task. 
  • Able to work independently and as part of a team.
  • Strong communication, time management, organizational and problem-solving skills
  • Able to handle heavy lifting (up to 50lbs)


  • Verbal and written communication proficiency
  • Attention to detail
  • Organizational and time management skills
  • Reliable with a respect to confidentiality

Physical / Mental / Environmental:

Vision:                         Long periods of close work on computer screen.

Mental Demands:       Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:               Climate controlled office space.