Customer Satisfaction Survey

In our continuing efforts to improve our quality system, please complete this Customer Survey. Your input will assist us in improving our product quality and responsiveness to your requirements.

CUSTOMER COMPANY NAME: (required)

CUSTOMER CONTACT:

CUSTOMER CONTACT TITLE:

PLEASE CHECK THE BOX UNDER EACH QUESTION.

1. OVERALL QUALITY OF PRODUCT ORDERED:
 DISPLEASED PLEASED VERY PLEASED

2. OVERALL QUALITY OF PACKING, PACKAGING AND PRESERVATION:
 DISPLEASED PLEASED VERY PLEASED

3. ON-TIME DELIVERY:
 DISPLEASED PLEASED VERY PLEASED

4. RECORDS PROVIDED:
 DISPLEASED PLEASED VERY PLEASED

5. RESPONSIVENESS TO SHIPPING SCHEDULES AND CHANGES:
 DISPLEASED PLEASED VERY PLEASED

6. PRICING:
 DISPLEASED PLEASED VERY PLEASED

7. INVOICING:
 DISPLEASED PLEASED VERY PLEASED

8. RESPONSIVENESS OF OUR SALES PERSONNEL TO ORDERS:
 DISPLEASED PLEASED VERY PLEASED

9. RESPONSIVENESS OF OUR PERSONNEL TO COMPLAINTS:
 DISPLEASED PLEASED VERY PLEASED

10. WOULD YOU RECOMMEND IEM TO OTHERS?:
 No Yes

We would appreciate any comments you would care to make elaborating on any of the survey items listed above, any topic you feel we have omitted or any suggestions you may give us concerning improvements. We value your comments in this important area since we are in business to provide the highest level of quality to our customers.

Additional Comments: